Terms of service

Terms of Service

1. Acceptance of Terms
By placing an order with us, you agree to these Terms of Service. Please read them carefully before making a purchase.

2. Product Information
We provide detailed descriptions of our products, including ingredients and storage instructions. However, slight variations in color, shape, or texture may occur due to the nature of food items, especially chocolates.

3. Orders & Payments
All orders must be paid in full at the time of purchase. We reserve the right to cancel any order due to payment issues, product unavailability, or incorrect information provided by the customer.

4. Delivery Policy
Delivery times may vary depending on your location and external factors such as weather or courier delays. We aim to deliver promptly but do not guarantee exact delivery times.

5. No Returns on Food Items
As chocolates and similar goods are perishable, returns and exchanges are not allowed. Please review our Return & Refund Policy for detailed information.

6. Damaged or Incorrect Items
If you receive an incorrect or damaged item, please contact us within 24 hours. We will review your case and may offer a refund or replacement at our discretion.

7. Customer Responsibilities
Customers must provide accurate contact, address, and delivery details. We are not responsible for delays or failed deliveries caused by incorrect or incomplete information.

8. Use of Website
You agree not to misuse our website, attempt unauthorized access, or engage in any activity that may harm the brand, website, or other users.

9. Intellectual Property
All logos, content, product names, and branding belong to Fudge Lord Pakistan. Reproduction or unauthorized use is not permitted without written approval.

10. Changes to Terms
We may update or modify these Terms of Service at any time. Continued use of our services indicates your acceptance of the updated terms.

11. Contact Information
Email: fudgelordpakistan@gmail.com
Phone: 0332-4744404

Thank you for choosing our services. We appreciate your trust and support.